How Much Does IT Support Cost for a 25-Person Business in the Chicago Suburbs?

Most managed IT providers in the Chicago suburbs charge a flat monthly rate per user, so a 25-person business pays 25 times that rate. At Edward Technology the rate includes each user's Microsoft 365 Business Standard license, unlimited onsite support, and unlimited remote support, with no contracts and no startup costs. Call 847.737.8111 and you will have a same-day number.

The three ways IT support gets priced

Hourly break-fix means you pay when things break, which sounds fair until you notice the incentive: your provider earns most when your week goes worst. Per-device pricing counts machines instead of people and punishes growth. Per-user flat rate won the market for a reason. One predictable number per employee, and the provider only profits by preventing problems, not billing them.

What drives the price up or down

Headcount, first. Whether you still run an office server or operate serverless in the cloud. Compliance needs, like HIPAA for medical and dental practices. And the current state of the network, because a neglected environment takes real work to stabilize before it gets cheap to run. An honest provider asks about all four before quoting. Be suspicious of any number offered without questions.

What a flat rate should include

Each user's Microsoft 365 Business Standard license. Unlimited onsite visits and unlimited remote support. Windows patching that gets verified. Endpoint security. Backup management. Full Microsoft 365 administration. If any of those show up as add-ons, the flat rate is not flat, it is a base fee with a menu.

The hidden costs that surprise owners

Trip fees for onsite visits. Onboarding or startup charges. Blocks of prepaid hours that quietly meter your support. Long contracts with exit penalties. And the sneakiest one: per-ticket pricing, which trains your employees to stop reporting small problems until they become large ones. Ask for the list of what is not included, in writing, before you sign anything.

Why we do not publish the number here

Any number printed on a blog post would be wrong for somebody, because the honest price depends on the four factors above. What we promise instead is a same-day quote after one short conversation about your headcount and setup. No site visit required to get a number. The complimentary onsite evaluation comes after, if you want proof before deciding.

The bottom line for a 25-person office

Multiply the per-user rate by 25, then compare what is included rather than comparing rates alone. A lower rate with a longer menu of extras usually costs more by March. A flat rate that truly covers everything is the number that stays the number. Call 847.737.8111 and we will give you ours today.