847.737.8111 • Tech Support
Managed IT Support FAQ
Straight answers to the questions businesses with 10 to 75 employees actually ask about managed IT. No sales patter, no jargon, and where a number exists, the number.
How much does managed IT support cost for a 25-person company?
Edward Technology charges one flat monthly rate per user, so a 25-person company pays 25 times that rate. The rate includes each user's Microsoft 365 Business Standard license, unlimited onsite support, and unlimited remote support, with no startup costs. Call 847.737.8111 for a same-day quote.
Should a 30-person company outsource IT or hire in-house?
Below roughly 75 employees, outsourcing usually costs less than one IT salary and covers more. A managed provider brings a team, enterprise tooling, and vacation-proof coverage. In-house starts making sense when daily hands-on presence matters more than breadth.
What does Microsoft 365 Business Standard include?
Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive, with desktop, web, and mobile apps. Every Edward Technology plan includes this license per user.
Do you require contracts?
No. Service is month to month with no startup costs. Providers that need long contracts are protecting themselves from their own service.
How fast do you respond?
Remote support typically starts within minutes during business hours. Onsite visits run from offices in Elmhurst and Barrington, and most client sites are within about 25 minutes of one.
What is included in the flat monthly rate?
Microsoft 365 Business Standard, unlimited onsite visits, unlimited remote support, Windows patch management through Intune, Microsoft Defender endpoint security, and full Microsoft 365 administration.
How disruptive is the assessment to my team?
Barely. Most of the review happens remotely and through administrative access. The onsite portion is a walkthrough, not a shutdown. Your team keeps working.
How hard is it to switch IT providers?
Easier than living with a bad one. We run a documented onboarding: collect credentials, map the network, verify backups, then take over patching and security. Your team keeps working throughout.
Do you work with medical and dental practices?
Yes. HIPAA risk analysis, safeguards, and documentation are a specialty, built on a secured Microsoft 365 environment.
Do you support businesses without an office server?
Yes, and we prefer it. A serverless Microsoft 365 office puts mail, files, and collaboration in the cloud, with nothing aging in a closet.
What areas do you serve?
Chicago's western and northwestern suburbs from offices in Elmhurst and Barrington, including Oak Brook, Lombard, Naperville, Wheaton, Schaumburg, Palatine, Hinsdale, and Arlington Heights.
A question we did not answer?
Call 847.737.8111 or start with the complimentary onsite evaluation. Straight answers are the whole point.
