Starting April 1st, small and midsize enterprises in the U.S. can use Microsoft Business Voice to make and receive voice calls. You have to sign up for Teams to use the cloud-based communication service, said Microsoft. Business Voice has the following features/capabilities:
Flexibility This telephony solution relies on the internet (rather than traditional lines) to transmit voice or data. As such, you can plug any internet-enabled communication device into the system to use it. You can use Business Voice to make phone calls from anywhere, on any device—including computers, smart phones, desk phones, and meeting rooms. It uses Microsoft’s trusted cloud to deliver reliable, high-quality audio with intelligent and AI-powered capabilities. The ability to make and receive calls from anywhere suits the system to remote/mobile working.
Audio conferencing The system employs the Voice over Internet Protocol (VoIP) to facilitate audio conferencing. Therefore, you can set it up within Teams to collaborate and communicate with your employees or colleagues, remotely. According to Microsoft, the platform lets you have conference calls with participants that do not have Teams or internet connectivity. That makes it ideal for communication between your company and customers. Business Voice is not for video conferencing, though.
Call routing This feature enables you or your employees to remain productive even while on the move. All you need to do is supply a list of alternative numbers on which callers can find you when you are not in the office. Toll-free number This number can be for your emergency or customer care line.
Auto attendant Premium VoIP services must include this feature. It lets callers interact with a voice menu and dial keys that direct them to the appropriate extension or office. It is a time saver that can enhance the efficiency of your customer support or sales representatives.